vVolve Takes On Technology

Introduction

Truth be told, the term ‘AMS’ is a tricky acronym. And it can stand for several things too. 

However, in this article, we will define AMS as ‘Application Management Services,’ as these are becoming pretty popular in the world of business. But what are they, really?

Let’s find out.

What is AMS (Application Management Services)?

AMS, in essence, is a set of services that are offered by a third-party corporation. 

They focus more on providing application support to an organization and help them maintain their IT infrastructure accordingly. This way, you won’t have to rely upon any internal tool or resources to manage your critical software systems. 

And the risk of them getting damaged will decrease too. However, using an AMS service can be a little expensive sometimes. Therefore, no matter who you choose, make sure to compare them properly with other options. That way, you can find the most suitable option for you!

How Does the AMS Work?

The basic role of an AMS provider is to monitor the applications of your IT infrastructure and manage them accordingly. So, in a way, they would essentially log in to all of the IT solutions or technologies you have and proffer seamless support as required.

In addition to this, the AMS provider can also help your organization adopt brand-new apps or tools through – installation, configuration, and testing. Once this is done, they will roll out the entire thing accordingly. If there’s some issue with the system, they’ll take care of that too.

Some other tasks taken care of by AMS are as follows –

• Managing the cloud applications, you have on-board 
• Sending alerts regarding the critical issues 
• Keep the system running optimally and take care of the issues that arise 

Apart from these, it can also upgrade the software you’re using automatically. There’s no need to do anything manually anymore. So, the risk of wasting your time will be nullified too.

Types of AMS Systems

Specifically speaking, AMS doesn’t have any specific categories or anything as such. But you can break it down into specific types of services and requests. These are –

• Incidents: In this case, the AMS provider will focus on responding to incidents where an application isn’t working correctly. It, in turn, can help you improve the system and ensure that it’s not being bugged later on. 
• Service Request: AMS providers can also offer support to you when there’s a request for configuration or guidance of the tool in question. This may include patching up the application or configuring a new and specific alarm manager.
• Enhancement Hours: In this case, the AMS provider will schedule various system or application upgrades in a specific manner. It’ll decrease the potential downtime of the tool and help the business operate normally later on. The scheduling is usually done during non-business hours to ensure that no work is getting hampered.
• Routine Tasks: Through this one, the required tasks are performed as required by the provider. This way, the system you’re using will be up-to-date all the time. And you’ll also be able to keep working in the best possible manner without any issues at all.

In addition to these, some other services can also be offered through an AMS system. Hence, it will be better if you talk to your provider more about it before opting for them.

Why Should You Use AMS?

Even though it was specifically designed for SMEs, even the MNCs can make grand use of the AMS system. Here is how they can be beneficial for everyone –

1: Cost Effective

Yes, you will need to pay a little bit of money while hiring an AMS provider. However, that is literally nothing compared to how smooth your entire system will become with it.

For instance, the provider will check and take care of whatever issue your system might have later on. So, it won’t hamper your business proceedings and delay deliveries in any manner.

Furthermore, if you are using more than one tool in your system, you may have to hire people to utilize each of them. So, wouldn’t it be better if only one person oversees everything?

2: Timely Support

An AMS provider will also offer 24×7 support to you and your business. Thus, if you’ve been stuck with something, they will always be there to listen to you and fix the issue instantly.

Furthermore, the monitoring of your system is generally done around the clock. Therefore, the downtime of system updation or upgradation will get much lower than usual. 

Finally, as the provider will take care of an issue almost instantly, it will also be easier for you to save your resources. You can also shift your focus to something that’s more important.

3: Access to Unparalleled Expertise

The AMS provider, whom you’ve hired, will be an expert on all of your application-based and tool-related issues. So, they’re going to be much more knowledgeable than a simple IT expert.

Besides, as you are outsourcing this service, you’ll also get to save money on hiring as well as training internal people. There will also be no need to expend any additional resources.

Top 5 Emerging Trends in AMS

As you may already know, the field of AMS is evolving and improving almost regularly. And that’s why new trends keep emerging from the shadows in this regard.

Here are a few that you need to know about.

Trend – 1: The Inception of Cloud-based AMS

The prominence of cloud-based AMS started growing in 2020, to be precise. And since then, it has gained quite a lot of trajectory in that aspect. 

Why?

Well, to begin with, a cloud-based AMS system tends to be much more effective and flexible. It can be used without the fear of losing your data or not having an adequate amount of space.

Secondly, cloud-based infrastructure can also help you improve your scalability a little. You can improve it in any way you want, thanks to the immense flexibility it comes with.

Trend – 2: The Inclusion of Agile Methodologies and DevOps

Due to the dynamic nature of the current business industry, almost every corporation out there is trying to boost its efficacy. And this is something that can be done through the integration of DevOps and Agile methodologies. Here’s how it can be helpful for you –

• It can improve the quality of work or services you’ve been doing or offering.
• You’ll be able to deploy the software applications you have much faster than usual.
• Your company can meet the market demands, and customer needs better than before.
• It will be much easier for you to collaborate with your team members.
• You can break down silos while reducing waste and lowering duplication of efforts.

Now the good news for you is – both DevOps and agile methodologies are being introduced in AMS quite prominently. So, with it, you will be able to create a culture of collaboration whilst improving your business continuously, without any issues at all.

Trend – 3: The Emergence of Automation

Automation, in essence, is yet another ever-so-emerging trend in AMS. For example, most businesses these days are using tools like RPA (robotic process automation) to make sure that their process is well-streamlined. This, in turn, can help them with –

• Improving their application management process 
• Boosting the operational efficiency and reducing the time required for the completion of a project
• Reducing manual intervention and saving a lot of time in the process 

Hence, if you want to improve your business in the best possible manner, implementing AMS in your system might be the best bet for you.

Trend – 4: The Increased Usage of Machine Learning and AI

Many businesses are using AI and machine learning in order to optimize the performance of a tool or an application they’ve been using. Moreover, technology is also being employed in identifying different issues across the board and resolving them efficiently.

In addition to these, AI-based chatbots and various virtual assistants are also becoming quite a bit popular in the market. And this is something you can use through AMS as well.

Trend – 5: Application Security

With the increasing frequency of cyberattacks and malware deployments, application security has become a top priority for almost everyone. However, thanks to the recent development in the AMS industry, you are getting something related to the security of your system and more.

Here are some of the additional services that you are going to get in this regard –

• Penetration testing 
• Vulnerability assessment 
• Threat analysis 

All of these are quite efficient in helping a business protect its technological assets properly. However, before you opt for a provider, we’d ask you to talk to them first. This way, you’ll be able to know what they are offering and how you can use them to your advantage.

Conclusion

Now, when it comes to choosing an AMS provider, you’ll find a number of options out there. And each of them will seem much better than the other one too. 

However, if you want a safer and more reliable option, we’d ask you to opt for vVolve’s SAP Application Management Services. It’s been specifically designed to optimize the investments you have made in SAP. Furthermore, they can also ensure that the ERP system that’s installed in your infrastructure can reap benefits through the upgrades in functionality, such as –

• Additions
• Improvements, and
• Modifications

You can talk to the organization through their website or drop a mail to get more information about their offering.