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Leveraging AMS for Proactive IT problem resolution

By vVolve

SAP for company


Since the last decade, AMS has become quite a buzzword, especially in the business industry. But what is it really? How does it work when implemented in the modern workforce?

So, AMS, also known as Application Management Services, is a type of component that can be used to – 

  • Manage the tools and software used by an organization
  • Install and update a brand-new application
  • Offer support to whatever infrastructure the company has been using

Some of the other activities of the same may include but are not limited to – app customization or personalization, ongoing management, monitoring, and application testing or development. It can also offer support to the legacy system you have and make it more valuable.

But who should use AMS?

Truth be told, Application Management Services can be used by anyone and everyone. 

But at this point, it’s mostly utilized by MNCs, as most of them find it difficult to handle their complex IT system. With AMS, they’ll be able to give all of the responsibilities to a 3rd-party provider and reduce expenses and improve their overall performance along the way.

How to Use AMS to Resolve IT-related Problems?

Most companies these days, are employing AMS in order to take proper care of their IT and the other related issues. Here’s how you can leverage it for your own advantage.

Step – 1: Identifying Potential Issues

Firstly, you’ll need to go through your IT infrastructure again and find out any potential issue or problem that might arise later. It might be performed through a comprehensive study and assessment of the structure of your technological system, the applications, and the processes.

This evaluative report should be used to identify the potential problems accordingly. Some of the issues that you might find while assessing your system are –

  • Internet security-associated vulnerabilities 
  • Performance bottlenecks, especially in your core system, and
  • Various other compatibility issues 

Make sure to write these issues down on a piece of paper once you are done with assessing an infrastructure. This way, you can solve them accordingly without missing out on anything.

Step – 2: Set Up a Monitoring System

Once you have identified the potential issue, you will need to set up a monitoring system. It’ll help you track the performance of your organization’s IT environment efficiently.

Why does that matter, though?

Well, in this case, you can understand how long the problem will persist and how well you can take care of it. Moreover, it should also give you an idea about how you need to strategize the next step. In any case, to go through this stage, you’ll need to use various monitoring tools for servers, applications, networks, and databases. 

Step – 3: Define the Performance Thresholds

After you have set up the monitoring system, it will be important for you to define all of these performance thresholds you have. These will be available for each system component.

These thresholds should be based on the best practices of both your company and the industry you’ve been working in. So, make a list of them prior to leveraging the AMS system.

Step – 4: Resolve the Issue 

Once you have set up each and everything, you will need to start focusing on how you might solve the issue. You may be able to do it manually, or the help of a tool may be required. 

The process can sometimes include implementing a solution as well. Making changes to the system you’ve been working on or applying an update or a patch might be needed too.

Step – 5: Evaluate the Solution You’ve Created

Once the problem has been taken care of, you will need to test the new system to check how it is working. If there’s still an issue with it, we’d ask you to resolve it as soon as you can.

The courses of action, in this case, might include –

  • Using the system in another environment to check if it’s flexible or not
  • Verifying and validating the efficacy of the system and if it’s stable or not
  • Looking for programming errors and how it’s affecting your entire infrastructure

Make sure that the problem and any other issue associated with it is solved to the brim. If you are still having some sort of issue that you can’t solve, taking an expert’s help will be needed.

Note: Even if you’ve solved the problem that arose previously, we’ll ask you to document the entire thing and how you resolved it. This should include the following –

  • The steps you have taken to take care of the issue
  • The number of changes you have made to the system and how you’ve made them
  • The recommendations you want to share for the future improvements

So, these are some of the steps that you may use to leverage AMS for effectively managing as well as resolving IT-related problems.

What If You Can’t Do It All Alone?

Working with something as convoluted as an AMS system can be difficult. And, if you do not have any prior technical knowledge, you might end up making a mistake or two too. Hence, if you want to avoid all these, it will be important to opt for someone like vVolve.

But why should you opt for them and no one else? 

To begin with, choosing vVolve is going to be cost-efficient, no matter how you look at it. The reason behind this is their pay-as-you-use service model. Hence, with them, you’ll only need to pay precisely for the services you are using. 

There’s also a multi-year engagement model available within their system that may be used for roadmap planning. This way, you can use it to improve your operational model even more and ensure the proper implementation of different technologies.

Furthermore, you’re also going to get both technical and functional support from AMS. It’ll offer you support across various models, including BPC, BI, SAP, and OpenText solutions. In addition, they’ll keep improving your system continuously while overseeing whatever update you are implementing. So it will be easier for you to focus on other things accordingly.

FAQs – Frequently Asked Questions

At this point, we have talked about almost everything related to AMS and how you can use it. So, we’ll take this opportunity and try to answer some questions that you might have through this article. Let’s get started with it, then.

1: What are some of the common AMS tools that can be used for an IT-based issue?

There are several AMS-related tools that can be beneficial for the IT-related problem you may have been going through. For example, an APM (application performance monitoring) tool is capable of checking how well a program is working. If it finds any kind of anomaly related to it, it will let you know and help you solve the same accordingly.

The network monitoring tools, on the other hand, may be beneficial for keeping an eye on the network system you have. So, yes, in a way, it will almost work like network security.

Finally, there are some other tools that can be used to manage different incidents, evaluate the logs you have, and much more. So you can use them at your ease.

2: What are the benefits of leveraging AMS for proactive IT problem resolution?

By using AMS to keep an eye on your system and improve it, you can gain a lot of additional benefits too. Keep reading to know more about them –

  • It can reduce the downtime of your system, and whenever you update it 
  • You can identify the key areas of improvement in your system 
  • You may work with your IT team to understand the current infrastructure properly 

Additionally, it’ll also be easier for you to get visibility into the performance of your apps and decrease your overall IT costs. However, for that, you have to get the implementation right.

3: What are some of the best practices for leveraging AMS for proactive IT problem resolution?

There are several things that you can do to leverage AMS to take care of your IT issues better. Here are a few that you need to know about –

  • Establishing SLAs (service level agreements)
  • Defining KPIs (Key Performance Indicators)
  • Conducting performance reviews regularly 
  • Optimizing AMS tools and procedures 
  • Monitoring and analyzing information that you are acquiring regularly

Apart from these, we would ask you to find a way to minimize your current expenditure a bit more than usual. You can do it by evaluating your system and automating the related work.

The Bottom Line

If you want to make sure that your system is working properly, it will be important for you to implement AMS into your existing IT infrastructure. Also, your IT team needs to understand how they can take care of this new structure and use it to their own advantage. Identifying the areas for improvement and management will also be quite important in this regard.

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